Returns and Exchanges

Red Garden Shovel offers an easy 30-Day Money Back Guarantee. Within 30 days of receipt of your order you may return or exchange any product or accessory for a full refund, as long as all items are new, unused, unassembled, in the original unopened packaging, with the manufacturer’s warranty and instruction manual.  When you are returning products, return shipping, insurance, etc. are your responsibility. If your item was shipped under a free shipping promotion, shipping charges (both shipping to, and return and replacement) may be deducted from your refund, at our discretion.  If payment was made via credit card, merchant services/credit card fees (3%) may, at our discretion, be deducted from the refund amount as well.

If the return is a result of our error or if the item is defective (out of the box), please send it back within 14 days of purchase for an exchange. Defective products will be exchanged at no cost to the customer once the item is returned and inspected and proven to be defective.

At our discretion, we may accept the return of certain items if they are used.  We will accept unused and unopened equipment under the policy above. Call for details or questions.

Alternatively, you can get the refund in the form of store credit if you prefer. At our discretion shipping charges may or may not deducted from the store credit.

If you are returning an item that has been opened or used, but not damaged, you will be charged a 15% restocking fee within the 30-day period. We are unable to accept returns after the 30-day period. 

All Refunds or Order Cancellations for orders that were paid for by a credit card are subject to a 3% processing fee to cover credit card processing costs incurred by Red Garden Shovel.  This INCLUDES PRE-ORDERS. This portion of the policy is at our discretion.

Certain products have stricter return policies.  Please read the full description of the products to see if there is an alternate return policy for the product you are purchasing.  

Any bundled items with a product will have to be returned in new condition with the original product it was bundled with. If you are returning a bundled item that has been opened or used, but not damaged, you will be charged a 15% restocking fee within the 30-day period deducted from the original items price.

When returning items in an order that the customer paid shipping, on which the item(s) are unused, we may, at our discretion either require the customer to pay for return shipping or, in the event we send a return label, deduct the cost of return shipping from the refund amount.

Return Process

For your return or exchange to be processed, 3 simple steps must be completed.

1. Contact us at info@redgardenshovel.com. You will be asked for your order number and the reason for your return.
2. We will contact you within 48 hours to provide return instructions and when required a Return Merchandise Authorization ID.
3. You will pack the items securely and send the item back to us.

Once your return is received and inspected (usually within 48 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Contact Information:

 

info@redgardenshovel.com